Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. Assisted in coordinating events in the Home Center and offsite with title and real estate co. Arranged for air transportation to and from various airports (Salt Lake City Intl, Heber, TAC Air) outlining a minimum of three options for each guest based on budget, party size and assistance required. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. Use this concierge CV objectives sample as the starting point for your own job-winning CV! Top Concierge Interview Questions with Example Answers [2020] Prepare for your Concierge interview by going through these most asked Concierge interview questions. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. Serve as an information liaison, notifying various departments of guest requests or complaints. Prepared the End of day by running End of day process in property management software (PMS) and summarized results for operations manager. Objective : Highly experienced, motivated, and reliable Concierge Attendant with a stellar work ethic and guest satisfaction record. Performed one on one consultations with guests regarding personal, cosmetic and beauty products, Participated in product sampling program to engage guests for repeat clientele, Attended monthly sales and product trainings to ensure sufficient sales practices, Engaged with store guests and built strong relationships. An ideal professional concierge should exhibit the following skills: – Problem-solving skills – Communication skills – Organizational skills – Learning skills. Creating ID badges, greeting clients and employees, logging packages, scheduling conference rooms meetings, and providing additional coverage. Provide guests with an experience that will always be remembered and with the highest level of responsiveness. Giving tours to incoming guests and visitors who were interested in coming to the facility, maintaining critical and private information and acting accordingly in compliance with HIPAA regulations. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. The objective section of a concierge resume is the introductory statement of your resume. Recorded the highest ski rental revenue in a season. Lead Concierge Resume. Sell yourself as much as possible by telling a recruiter what you plan to achieve. Let’s take a closer look at each of them. Strong knowledge of the surrounding area and all recreational, hospitality and business related information. Do you need the best Concierge resume? Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Identifying the caller, ensuring correct customer or authorized third party and ensuring confidentiality for the security of customer, Confirming which documents have been received and which are still needed for the customer, Receive inbound calls from the customers to help with questions, concerns and any other information that may be needed, Address patient concerns regarding complaints, Assisting patients in receiving their Medical Records electronically, Assist Patient/Proxy with Patient Portal enrollment process, Educates Patient/Proxy about Patient Portal iniative, Assist Patient/Proxy with Patient Portal initial login process, Keep Surveillance of building at all times, Organize daily events occurring through the building using specific programs, Use communication skills extensively on a daily level with tenants, Hold door and greet tenants as they enter and exit the building. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. Screened all visitors and incoming packages/mail to ensure safety in the building. Inspect work area and make sure lobby is in good order. Assisted nurses, managers and director with special projects and new initiative implementation. Provided full customer service for high-end clientele. Observed customers CCTV has an alarm system customer service, handle switchboard. Acted as Ambassador of [company name] to members, providing first-class service to members via phone, email, chat, text, and in person, Assisted members with check-in, luggage, and other requests, Assisted pilots with boarding, deplaning, weight and balance, and all other service issues and requests, Solved complex situations and assisted with contingency plans to address concerns of members and pilots, Collaborated closely and communicate effectively with managers, co-workers, pilots, members, external service contractors and providers, Ensured assigned premises are fully stocked with supplies and immaculate for our members. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA). Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. The top three keywords represent 41.32% of the total set of top resume listed keywords. Guide the recruiter to the conclusion that you are the best candidate for the concierge manager job. Input orders into Ramquest for Reliant Title. Pre-screened and conducted background checks on employee prospects. Provided information about local features such as shopping, dining, nightlife, and recreational destinations. Handling guest check-ins and check-outs, appropriately operating hotel switchboard, taking calls and providing information and transfer calls. Friendly Attitude Identifying, investigating, or resolving security breaches and answering alarms and investigate disturbances. Received, stored and disbursed residents' packages. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. Things to put on your resume Specific skills to mention Accurately entering reservations into required computer systems according to policy. Appropriately handling noise complaints presented by residents after normal Management office business hours. Prepared Embarking & Debarking guest reports for customs and clearance officials. Profound experience in detecting signs of emergency and reacted immediately. Located airline lost baggage and arranged delivery to the future ports of call; oversaw all luggage handling on the vessel. Check out real resumes from actual people. Monitored delegated measures to comply with government regulations. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Performed office duties on a temporary basis when needed. Employees willalso need to demonstrate … The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Guest Services Resume Example. Experienced performing Concierge duties including: using software for packages at all times. … Enhancing resident services and providing up to date information in a more efficient and timely manner. Answer alarms and investigate disturbances. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Provided support for multiple departments including HR and Connection, Created informational flyers informing residents about programs and events, Leveraged vendor relationships to meet and exceed hotel guest needs. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. So he needs to be proficient in prioritizing and organizing all his tasks at hand. Provided exemplary customer service to Elite Members. Responded to a wide variety of questions and needs, in person and on the phone. Referred unresolved customer grievances to designated departments for further investigation. Firstly, you can use these skill words in your resume. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. The request was granted or denied aggressive business goals satisfaction evaluation, service orientation, duties! 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