Then locate “Windows Store App”, click on it and run the troubleshooter. This app is recommended for self installation of your NBN ready modem!!!! "Optus submits that this review should be assessed within a competitive market framework. Need a helping hand with your emails? Whether it’s signing in, setting up or sending off, our Help and Support pages can help you through any problem. This should help Optus … … I have been with optus for 10 years, I recently updated my phone and was told I can not use my ABN, that was ok but now I need to login to see my bill but the app will not let me, I can login online but with limited access, when I go to live chat it redirects me to the app, cause I can't login on the app I can't live chat. ‎Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it. Subscribe and start streaming for $14.99 per month or get our new Annual Pass $139 for 12 months*.Cancel anytime. The world's best football. Update your browser or download a supported one below. It looks like the browser you are using is not supported or is out of date. Note: Optus TV content is unmetered for linked Optus NBN, DSL and Cable broadband accounts. Then click on the “View All” option located on the left menu pane. All in one place. 2. On the search bar, type “Troubleshoot” and press Enter. I'm sick of paying 78 dollars for poor service, a useless app and a non functional website. Optus Sport fans who also have an Android TV can rejoice, because Optus has just announced you now have the ability to install the Optus Sport app. Data usage generated by meta-data, user interface components, Applications and other features is not unmetered and will be charged to your Optus NBN, DSL or Cable account. 3. Can't log into my account to view my bills or to see how long I've got left on my plan. MESSAGE US 24/7 FOR SUPPORT • Get instant responses from our new Digital Assistant • Connect to human experts when you need to • Access your message history • Reply when it suits you FIND YOUR OWN… Manage your Optus account, view and pay your bills, check your usage and message us - all in My Account. 1. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage BUT when you try to log into your modem to check on the security and stop incoming pings or attacks, the app states the modem is not supported, so why recommend the app if it does not support the modem? I will not renew my service with Optus, unless YOU FIX IT. This is an inbuilt tool that will help you rectify and fix any errors that might be caused by Windows Store apps. The app does give some information but not a lot. 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