So I assume the problem is Windows 7 and not the keyboard. You can help protect yourself from scammers by verifying that the contact is a Turn On the keyboard, and press the CapsLock, NumLock, ScrLk, or Fn keys and see if the LED light comes on. On Windows 10 desktop, and Lenovo Win10 laptop, "Settings" shows a Bluetooth mouse as paired and connected, but mouse not works. If your Microsoft bluetooth mouse 3600 stopped working, 1. remove the device from the Bluetooth connected devices, 2. https://www.microsoft.com/accessories/en-us/products/mice/bluetooth-mobile-mouse-3600/pn7-00001#techspecs-connect  (chose downloads then download mouse and keyboard center for your windows version "will be detected automatically" ). It just doesn't detect it. Do not put the wireless pointing device, the wireless keyboard, or the receiver on metallic surfaces or objects, such as long metallic rails or cables. Windows 10 and bluetooth keyboards - posted in Windows 10 Support: This seems to be an ongoing issue, but I have yet to see a resolution for it. Then I have to struggle to unpair it and then pair it again, and it is showing connected but still not working. Fixes for Bluetooth paired but not connected: Here’re 2 solutions you can try to fix this problem. You can follow the question or vote as helpful, but you cannot reply to this thread. I recently bought a bluetooth keyboard from China. I fixed that by installing Bluez5 and Bluetooth Manager, as kindly suggested by Eric Power here: Bluetooth mouse pairs but does not connect. 2. Its a beautifully designed keyboard/mouse kid and looks great into the bargain. [This mouse was working prior under Windows 7 prior to installing Windows 10.] I noticed when I “add bluetooth or other device” my speakers initially are listed as “device-LE”. 1. Your device should be connected with the computer. A Microsoft Bluetooth mouse does not require a passkey to connect to the computer. 3. technical support services. The mouse connects fine (green light on back shows its connected), but now appears in other devices rather than in the Mouse, keyboard, pen section. Now, click on the “Device Manager” which will appear in the Search box. For initial Bluetooth pairing, simply connect the keyboard to your device with the included cable (which also recharges your battery). But before going ahead for the fixes, attempt these initial workarounds, which can solve your problem with minimal efforts. This also may incur a few driver errors. 1. This article applies to your symptoms if the following conditions are also true: Pairing procedure 1) turn on bluetooth keyboard 2) press Connect button on bluetooth keyboard (blue LED flashes on the Bluetooth keyboard, just like the instructions say) 3) turn on Bluetooth on phone 4) search for Bluetooth devices on phone Now, reboot your computer and after rebooting you should be able to connect the Bluetooth device with the computer. My issue is similar, but none of your fixes worked. 1. This thread is locked. Sambit is a Mechanical Engineer By qualification who loves to write about Windows 10 and solutions to weirdest possible problems. Jose Montalvo, It sound like the keyboard wasn't in pairing mode when you tried to connect to it. Works with Windows 10, 8.1, 8, RT 8.1, and RT 8. 4. First check the batteries and make sure they are fresh. I've just bought a Microsoft designer mouse which uses bluetooth to connect rather than a dongle, but for some reason my laptop simply won't recognise the device. Connect your keyboard Press and hold the pair button on the bottom of the keyboard for 5 seconds, until the LED starts to flash. If the problem continues to occur, go to the next method. technical support services. The tendency I had was to click that immediately. Then, click on your BT device you want to connect and then click on “Connect”. Install and reinstall of the mouse and Bluetooth drivers does not … So i installed a new bluetooth device and the mouse started to work just fine. From $69.99. Designer bluetooth mouse - paired but not seen as mouse My bluetooth designer mouse (MS) has started not working. Right-click on the Bluetooth adapter you are using, click on “Uninstall device“. In case if the previous method didn’t work out, follow these steps-. The phone is the Lenovo A820 running Android 4.1.2, by the way. Anyway, found a work-around but till not happy, (1945: Hiroshima – 1984: Chernobyl – 1995: Windows…..). If you cannot connect to the computer, you must troubleshoot the Bluetooth connection. 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Some products might not be available in your country or region. We recommend that you maintain a distance of three feet between the wireless pointing device and such metallic objects. 2. If you are using a Bluetooth adapter, MS Designer Bluetooth Keyboard function keys (volume control, bright control, etc) work immediatelly after being added as a Bluetooth keyboard, but stop working after a short while. Had to remove the Bluetooth USB Module from Device Manager, re-scan, update Generic Bluetooth Device, to get things up and running again. In the Sound window, click on the device you are using/going to use and then click on “Set as default“. Microsoft Modern Keyboard with Fingerprint ID lets you decide how you want to connect. Follow these steps to reinstall the driver-. After not using your Bluetooth mouse or keyboard for some time, you may not be able to use the device again without rebooting the system or turning your Bluetooth radio off and back on. Fix: Bluetooth keyboard connected but not working in Windows 10. by Madalina Dinita. When you are turning your BT device ON it is searching for your Mobile or Laptop, not your first computer. This manual comes under the category Keyboards and has been rated by 1 people with an average of a 9.2. Learn More. 1. Make sure Microsoft Modern Keyboard with Fingerprint ID is Turned On, and Charged. Then, type “services.msc“. Try the Solution 2 if the Solution 1 doesn’t works. Microsoft Bluetooth® Mouse features precise scrolling and navigation. The package provides the installation files for Microsoft Designer Bluetooth Keyboard Driver version 1.0.1.0. If still you can’t connect the device with the computer then follow the next fix. Does not … Seems Windows 10 can’t figured where to put the audio. I tried connecting to 3 different bluetooth headsets. Bluetooth Manager sees the keyboard. Check if you are still facing the same problem or not. The mouse connects fine (green light on back shows its connected), but now appears in other devices rather than in the Mouse, keyboard, pen section. 2. I recently bought a Microsoft designer desktop Bluetooth keyboard/mouse. However, nothing I do with the keyboard will force it to re-connect other than removing the device and re-pairing the device again (extremely frustrating! Mainly, this problem happens when you try to connect multiple Bluetooth devices or it may also happen is that there is an error with the existing Bluetooth driver on your computer. So, the workaround is the only fix for this problem. New Win 10 install seems unstable; fix one thing another goes bad. Mouse stops responding during normal usage or after wake from sleep Can occur when the Bluetooth host fails to reconnect with the mouse. Most Microsoft or Surface Bluetooth mice and keyboards require a PC with Bluetooth 4.0 or newer and designed to be full featured with Windows 10. With its ultra-thin and modern look, the Designer Bluetooth Desktop pairs wirelessly the latest Bluetooth Smart technology to your laptop or tablet – instantly connects without wires or dongles to manage. This can be found on the left side of the kickstand, it will be a small button but pretty easy to find. Fix: Bluetooth Paired but Not Connected If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. Measuring in at 39cm length compared to the Modern & Surface’s 43cm’s, y… Microsoft Designer Compact Keyboard. This situation is partially solved in BT 5.1 or up. Navigate to the Bluetooth and other devices window on your HP laptop. b. Unplug the Bluetooth adapter and after 2 minutes, plug the adapter again. Slim, elegant design features built-in expressive input (emoji) key,¹ plus a Screen snipping key to quickly capture, copy, paste, and share. Hi,I bought microsoft designes bluetooth mouse recently for my laptop lenovo x250 (win 8). Patience fixed the problem! Remove the device. If your keyboard did not include a Microsoft Bluetooth transceiver, you must pair the device by using your computer’s built-in (non-Microsoft transceiver) and the computer’s Bluetooth software … Seems setting the Bluetooth device as DEFAULT audio device has done the trick. This is no fault of yours, or anyone else, it is just a simple oversight by Microsoft themself. Restart your computer to save the changes. Related topics. When I run the mouse and keyboard centre is says there are No Supported Device Detected. Action center can be found next to time and date on your taskbar. It's hard to explain how much more of a joy using a computer with a good keyboard is, and the Modern Keyboard gives you that feeling. 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